Terms & Conditions | TRAVEL DELUXE Terms & Conditions

TERMS AND CONDITIONS

General information: TRAVEL DELUXE will be known as the Company. The customer will be known as the Hirer. It will be deemed that the Hirer accepts responsibility by himself/herself and for every person in his/her party whether they travel with the party and fully agrees to the conditions of hire as follows:
1. APPLICATION: 1.1These Conditions apply to any private hire whether a contract has been made because of a quotation being offered and accepted or whether a contract has been made verbally or in writing.
1.2 If the Hirer is not going to travel with the party, a representative must be chosen, and the Company informed prior to the hire taking place. The Company will only accept instructions from the Hirer or their nominated representative.
2. QUOTATION: 2.1 Quotations are given based on the direct route and on information provided by the Hirer. The route used will be at the discretion of the Company unless it has been specifically specified by the Hirer.
2.2 All quotations are given subject to the Company having available a vehicle suiting the Hire’s requirements at the time the Hirer accepts the quotation. Quotations are valid for 28 days unless otherwise notified.
2.3 Quotations are given for coach and driver only. Any additional charges will be separately identified and will be the Hirer’s responsibility. All parking fees will be paid by the Hirer unless otherwise agreed prior to journey.
3. DEPARTURE TIMES: 3.1 All collection and departure times are to be adhered to always unless agreed otherwise with the Management (not the driver). A maximum time of fifteen minutes will be allowed if the customer is late. Then the vehicle will pull off the job to meet other transport deadlines or additional charges will be levied. The Hirer will still be responsible to pay the full cost of the hire.
4. BREAKDOWNS: 4.1 Every effort is afforded to ensure the service ability of the vehicles. In the event of mechanical failure of vehicle during a journey, a replacement vehicle will be issued at the earliest opportunity. The Company will not be liable for the breakdown of onboard facilities e.g. toilets, drink machine etc
4.2 No refunds will be given what so ever. No monies will be given for: loss of ticket costs and travel expenses of any sort including flight and ferry costs.
4.3 The Company gives its advice of journey time in good faith but does not guarantee the completion of any journey in any specific time. However, because of breakdown or traffic congestion or other events beyond the reasonable control of the Company, journeys may take longer than predicted and in those circumstances the Company will not be liable for any loss or inconvenience suffered by the Hirer thus.
4.4 The Company limits its liability to the total cost of the hire.
5. USE OF THE VEHICLE: 5.1 The Hirer cannot assume the use of the vehicle between outward and return journeys, nor that it will remain at the destination for the hirer’s use unless this has been agreed with the company in advance.
6. ROUTE AND TIME VARIATION: 6.1The Company reserves the right to levy additional charges for additional mileage or time to that agreed. The charges will be pro rata and in accordance with the formula used for the original booking.
6.2 The vehicle(s) will depart at the time agreed by the Hirer and it is the responsibility of the hirer to account for all passengers at those times. The Company will not accept liability for any losses incurred by passengers who fail to follow instructions given by the hirer.
7. DRIVER’S HOURS: 7.1 The hours of operation for the driver are regulated by law and must be strictly observed. The Hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the Company. The Company reserves the right to curtail or otherwise alter any hire which does not comply with the relevant regulations. Neither the Hirer nor any passengers shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty time. If any breach is likely to occur, the Hirer will be responsible for any additional cost insured unless it is outside the control of the Hirer. The calculation of any additional costs will be as in Condition 6.
8. SEATING CAPACITY: 8.1 The Company will at the time of booking agree and specify the legal seating capacity of the vehicle to be supplied. The hirer must not load the vehicle beyond this capacity. Seat belts are required to be worn always, in accordance with the Law.
9. CONVEYANCE OF ANIMALS: 9.1 On a private hire, no animals (other than guide dogs and hearing dogs notified to the Company in advance) may be carried on any vehicle without prior written agreement from the Company.
10. CONFIRMATION: 10.1 Automatic confirmation email will be processed by the booking system detailing your booking. It is the responsibility of the client to contact the Company if there are any errors/changes that need to be addressed. No compensation will be provided if the Hirer has failed to advise the Company of errors.
11. PAYMENT: 11.1 Full payment or £100 deposit will be required to be paid by the client on booking with the remaining balance to be paid in full, three weeks prior to travel. The Company reserves the right to add interest at the rate of 3% per annum above the rate of a bank, calculated daily, from the date by which payment should have been made.
12. CANCELLATION BY HIRER: 12.1 If the hirer wishes to cancel any agreement, then the full deposit will be lost. Where no deposit has yet been paid, there will be a minimum charge of £25 applied per booking once confirmation of the booking has been issued. Further charges will apply in relation to the total hire charge as follows unless prior agreement has been reached:
12.2 The Company reserves the right to charge as above if cancellation by the Hirer is made due to inclement weather conditions.
13. CANCELLATION BY THE COMPANY: 13.1 In the event of any emergency, riot, civil commotion, strike, lock-out, stoppage or restraint of labour or on the happening of any event over which the Company has no control (including adverse weather and road conditions) or in the event of the Hirer taking any action to vary agreed conditions unilaterally, the Company is under no obligation (but may decide) to return all money paid and without further or other liability, cancel the contract
14. VEHICLE TO BE PROVIDED: 14.1 The Company reserves the right to provide a larger vehicle than that specified at no additional charge unless any extra seats are used in which case an additional pro rata charge will be made to the hire charge.
14.2 The Company reserves the right to substitute other vehicles (including those of other operators) or ancillary facilities for all or part of the hiring.
14.3 The vehicle provided is not to be available for use by the hirer beyond the outward and return journey specified; unless it has been agreed in writing.
15. PASSENGERS’ PROPERTY: 15.1 All vehicles hired by the Company are subject to the restrictions on carrying luggage for statutory safety reasons. The Hirer accepts that the driver shall be the sole judge as to whether and to what the extent passengers’ property is carried. Large bulky items may not be able to be carried and the Hirer should take all steps to notify the Company in advance of such requirements.
15.2 Walkways must be kept clear at all times in case of an emergency.
15.3 The Company accepts any personal property of the Hirer and their passengers on the understanding that it will take all reasonable steps to avoid loss or damage. The Hirer should notify the Company or the driver in times when items of exceptional value are to be carried on the vehicle. It is the hirer’s responsibility to minimise risk of loss when property is left unattended.
15.4 The Company’s liability for loss and damage to property, however caused, is limited to £50 per bag, case or package with an overall limit of £100 (overall claim value) maximum per passenger. It is the responsibility of the Hirer to ensure that items over this value are insured separately for loss and damage.
15.5 The limits in this section do not apply to personal injury claims.
15.6 All articles of lost property recovered from the vehicle will be held at the Company’s premises where the vehicle is based and will be subject to the current Public Service Vehicle (Lost Property) Regulations. The Company will provide details of this legislation on request.
16. CONDUCT OF PASSENGERS: 16.1 The driver is responsible for the safety of the vehicle at all times and as such may remove passenger(s) whose behaviour prejudices safety or is in breach of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors or Passengers) Regulations 1990.
16.2 The Hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire. The Hirer will be responsible for the total cost of the repair and if necessary a daily rate determined by the Company should the vehicle be out of use.
16.3 Any passengers causing abuse either verbal or physical to any person including passengers, members of the public or the driver will be asked to leave the vehicle and the Police will be informed immediately.
16.4 No alcohol or any passenger with alcohol will be permitted on the vehicle. The Hirer is, however permitted to carry alcohol in a separate luggage compartment if they so wish.
16.5 No Smoking will be allowed in the vehicle at any time.
17. COMPLAINTS: 17.1 In the event of complaint about the Company’s services, the Hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the Company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the completion of hire. The Company will acknowledge all complaints within 14 days and will normally reply fully within 28 days.
18. REFRESHMENTS AND DRINKS: 18.1 Other than on a vehicle fitted expressly for that purpose, food (except confectionery) and drink (including alcoholic beverages), illegal substances, and chewing gum may not be consumed on the vehicle without prior consent from the Company. Failure to comply with this will result in the driver asking the passengers or party to leave the vehicle.
18.2 A valeting charge of up to £100 will be levied, through misuse by the Hirer from food, drink or illness, or whatever the retail cost may be if in excess of this amount to rectify the damage caused.
19. SURCHARGES: 19.1 Once a booking confirmation form has been issued to the Hirer where there are more than 30 days prior to the departure date, the Company reserves the right to pass on increases in the cost of fuel, taxes imposed by the Governments of the UK. No surcharges will be levied within 30 days of departure. On notification of such surcharges, the Hirer may cancel the booking subject to the scale of cancellation charges as shown in paragraph 12.2. The liability of the Company will be limited to the cost of hire and any ancillary services supplied.
20. INSURANCE: 20.1 Hirer and individual passengers are advised to insure themselves for those events not covered under the Company’s Policy, for example, delay and loss of luggage.
21. ENGLISH common LAW: 21.1 This contract is governed by English Law.